Your privacy and data rights

How we handle your information in Malaysia

How we protect your privacy

This privacy policy explains how we handle your data, comply with Malaysian law, and keep your information secure. No data is sold or used for marketing without explicit consent.

Review this policy regularly, as we update it to stay current with local regulations and best practices.

What data we collect

We collect only the information needed to provide our services and meet legal requirements. No marketing lists, no data sharing beyond what’s required for compliance.

Information you provide

  • Name, contact, and address
  • Service request details
  • Client communication logs
  • Meeting or appointment records
  • Document submissions

Automatic data collected

  • Device type and browser information
  • Visit time and duration data
  • Page access logs for security
  • Cookie preferences and status
  • IP address for fraud checks

How we use your data

Data is used only for service delivery, compliance checks, and responding to your requests. No data is used for unsolicited marketing.

  • Fulfilling your service requests
  • Verifying identity and eligibility
  • Regulatory reporting as needed
  • Improving site performance
  • Managing appointments and follow-ups
  • Internal analytics (not for marketing)
  • Responding to legal requests

Our promise: Your privacy matters. We follow Malaysian data protection law and restrict access to your information to licensed staff only.

Who sees your data

We do not sell or share your information except to comply with Malaysian law or a direct client request.

Third-party providers

If third-party services are used (such as hosting), they meet Malaysian data protection standards.

Legal compliance

All data handling meets Malaysian data protection standards and regulatory obligations.

Anonymous statistics

We use aggregated data to spot site trends without identifying individuals.

Your rights

You have full rights under Malaysian law to access, correct, or delete your data, and to object to or restrict certain processing activities.

  • You can request access to the data we hold about you at any time, as required by Malaysian law.
  • Request corrections to your data at any time to keep records accurate.
  • You may request deletion of your data once our client relationship ends, except where required by law.
  • You may request a copy of your data in a portable format for transfer to another provider.
  • You may object to certain uses of your data, such as for analytics or internal reporting.
  • You can request that we limit processing of your data, subject to legal requirements.

For any privacy concerns, data access, or changes, contact us using the details on our contact page.

Data security

Data security is a top priority. All information is stored securely and access is tightly controlled.

Technical measures

  • Encryption of sensitive records
  • Secure access protocols
  • Regular backups
  • Security monitoring

Our processes

  • Staff access controls
  • Regular compliance audits
  • Internal data handling policies
  • Mandatory training

How long we keep data

We keep client data only as long as necessary for regulatory or ongoing service needs. Old records are securely deleted.

  • We retain only data required for ongoing service and compliance; nothing extra.
  • We record only the minimum data needed to improve service quality.
  • Client emails, calls, and meeting logs are retained only as long as needed for compliance.
  • We only collect financial details relevant to your planning session.
  • We do not use your data for third-party marketing or advertising.

Data is deleted when no longer required for business or compliance.

Data location

We keep all data on Malaysian servers. No transfers occur outside Malaysia unless specifically required by law.

  • No routine data transfers outside Malaysia
  • Transfers occur only with legal basis
  • Client is notified of required transfers
  • Transfers follow regulator guidance

Cookies we use

Our site uses cookies for security, performance, and compliance only. You can manage non-essential cookies in your browser.

Types of cookies

  • Required for login, form submissions, and security—cannot be disabled.
  • Used for internal performance analysis only.
  • Set preferences for display and accessibility.
  • Remember user preferences, language, and accessibility settings.

You control non-essential cookies. Visit your browser settings or use our banner tools to adjust preferences.

Policy changes

We may update this policy as regulations change or our services evolve. All updates are posted here and notified to active clients.

  • We notify you of material policy changes.
  • You can access and update your info anytime.
  • You may opt out of cookies except those required for core services.
  • Requests are handled by licensed staff only.

Policy changes always align with Malaysian law and best practices.

How to contact us

Contact us to exercise your rights or for privacy-related concerns. See the Contact page for details.

Isavalerioten

Equatorial Plaza, Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia

Phone: +60 4-091 3237

Email: content@isavalerioten.sbs

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